Section 1: Overview and Purpose of Position

Case Manager (CM) serves in coordination with other JVS staff and community partners to deliver culturally appropriate services for refugees and other eligible clients under the Missouri Office of Refugee Administration and additionally supplemental grants. Services are provided to clients with a goal of self-sufficiency.  CM must be willing and able to contribute to a team approach to case management and adapt to frequent population, policy, and procedure change.

Section 2: Qualifications (skills, education, experience)

  • Associates degree is preferred.
  • Bilingual preferred. 
  • Experience working or volunteering  in a social service field or related capacity with culturally diverse clients. 
  • Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years.

Section 3: Responsibilities/Duties

Client Focused

  • Complete intake and assessment forms for all clients referred to the program, or emergency walk-ins, as needed. 
  • Complete and regularly update self-sufficiency plan with mutually agreed upon goals for all clients. 
  • Ensure clients are enrolled in all eligible programming. 
  • Refer clients internally and externally while providing follow-up as needed.
  • Meet with clients at least monthly and by request to identify and address client concerns 
  • Report problematic cases as early as possible for intervention
  • Participate in client outreach to identify individuals who are eligible to enroll them in programing
  • Follow and abide by all policy and regulations of case management and ethical standards. 


Reporting and Continuing Education

  • Maintain all required documents in case files, including regular case notes within 24 hours.
  • Submit information as requested for grant reporting.
  • Participate in regularly sharing client and program success stories.
  • Attend regular webinars and/or training for continuing education.  


Other duties as assigned

Section 4: Skills Needed

  • Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize, delegate, and execute multiple tasks.
  • Ability to be self-directed and highly flexible in daily work. 
  • Ability to work effectively in an environment that is multicultural and multilingual.
  • Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.
  • Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication.

Section 5: Working Conditions and Physical Effort

  • Hours- regular schedule 
  • Regular travel to client homes, community events and service providers in personal vehicle with mileage reimbursement
  • Home Visits
  • Much of the work is typically performed in an interior temperature-controlled office work environment. Position requires prolonged periods of sitting at a desk and working on a computer.
  • Some work may be performed at community sites such as other agency offices, schools, libraries, and other public meeting places. Employees may experience exposure to temperature extremes when in training situations, in a car, and while traveling to contacts outside of the agency facility.
  • Use of cell phone is also required with partial reimbursement by agency. 

Salary Range: $35,560 – $43,380

A note to Potential Candidates:

Studies have shown that women, trans, non-binary individuals and BIPOC are less likely to apply for jobs unless they believe they meet every single qualification listed in the job description. Here at JVS we are dedicated to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may come from a background less traditional to our field of work and that is okay. JVS strongly encourages you to apply, even if you do not believe you meet every qualification described.

Please submit your resume to