Bilingual Front Desk Associate

• High School Diploma or equivalent required 
• At least 2 years’ experience in public facing role and/or office environment 
• Bilingual, fluent in Spanish and English

• Greet all incoming visitors, clients and staff and ensure proper sign in/out procedures are followed. 
• Ensure vehicle key sign in/out procedures are followed
• Receive and refer clients/visitors to the appropriate staff member. 
• Answers, screens and refers telephone calls. 
• Provides basic guidance to navigate JVS services, including completing referral forms, applications, etc.
• Handle incoming and outgoing mail and packages
• Organizing, cleaning, tidying, restocking the reception area and staff lounge
• Tracking and distributing diapers to over 300 families monthly
• Other duties as assigned.

Clerical Support:

• Coordinate and maintain agency administrative records.
• Data entry support for Admin team.
• Provides clerical and administrative assistance to the Office & IT Manager and the Admin team
• Other Duties As Assigned

• Demonstrates culturally competent respect for all clients and guests through verbal and non-verbal behaviors and assists them as needed.
• Demonstrates efficiency in prioritizing, tracking, and execute multiple tasks in a fast paced high-traffic environment
• Ability to work effectively in an environment that is multicultural and multilingual.
• Analyze and solve office support problems generally of a recurring nature
• Strong computer skills and proficiency in Word, Excel, PowerPoint, Google Docs, Google Drive and internet-based communication.
• Demonstrated ability to use technology in daily work activities. 
• Works cooperatively with staff to ensure all duties are covered.
• Maintains positive work relationships, demonstrates cooperation with peers and supervisors, and contributes to a team environment.
• Demonstrates willingness to successfully resolve issues, problems, and dilemmas with other staff; resolves conflict with other staff directly.
• Provides a welcoming approach towards all clients, visitors and guests. 
• Strong organizational and time management skills, with a proven ability to meet deadlines
• Ability to be self-directed and highly flexible in daily work. 
• Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.

• Regular hours Monday-Friday 8:00a – 5:00p.
• Much of the work is typically performed in an interior temperature-controlled office work environment. Position requires prolonged periods of sitting at a desk and working on a computer.
• Position is required to regularly sit; talk and hear, in person and by telephone; use hands to feel or operate standard office equipment; reach with hands and arms;
• Position requires frequent bending, squatting, sitting, standing, pulling, pushing, lifting, and moving items that may weigh up to 40 lbs.