SOR Case Manager

● Minimum of 3 years experience working in a social service field or related capacity with culturally diverse clients. 

● Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years.

•  Complete intake and assessment forms for all clients referred to the RSS or SOR program, or emergency walk-ins, as needed. 
•  Complete FSSP with mutually agreed upon goals for all clients. 
•  Ensure clients are enrolled in all eligible programming. 
•  Refer clients to public services and other agencies as needed. 
•  Meet with clients on a regular basis to identify and address client concerns 
•  Report problematic cases as early as possible for intervention 
•  Serve as interpreter for clients on an as needed basis 
•  Participate in client outreach to identify individuals who are eligible RSS and SOR and enroll them in programming.
•  Participate in development and implementation of classes geared towards client education in navigating complex systems 
• Follow and abide by all policy and regulations of case management and ethical standards.
• Mainstream Outreach – Helping older refugees access mainstream aging services in the community such as information about supportive services, nutritional services, meal delivery, elder abuse, senior community centers, and intergenerational activities. 
• Service enhancement – Providing older refugees with appropriate services that are not available in the community (such as interpretation and translation services).
• Independent Living – Creating opportunities for older refugees to live independently as long as possible. 
• Decreasing Isolation – Developing opportunities for older refugees to connect with the communities to avoid isolation.
• Naturalization – Assisting older refugees on the path to citizenship, with priority given to those at risk of losing Supplemental Security Income (SSI) or other federal benefits, to naturalize. 
• Assist eligible SOR clients with Medicare enrollments  

Partners 

● Seek, establish, and maintain collaborative relationships with internal and external service providers. 

● Collaborate with JVS Employment Services, Medical Coordinator, Social work, Immigration and Language and Cultural Services as needed 

● Engage in following up with referrals to ensure that clients are actively engaged in services. 

● Participate in a JVS committee. 

Reporting and Continuing Education 

● Maintain all required documents in case files, including regular case notes. 

● Submit information as requested for trimester reporting. 

● Participate in regularly sharing client and program success stories. 

● Attend regular webinars and/or training for continuing education. 

Other duties as assigned 

● Ability to be self-directed and highly flexible in daily work.

● Ability to work effectively in an environment that is multicultural and multilingual. 

● Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators. 

● Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication.

● Regular travel to client homes, community events and service providers in personal vehicle with mileage reimbursement 

● Home Visits 

● Much of the work is typically performed in an interior temperature-controlled office work environment. Position requires prolonged periods of sitting at a desk and working on a computer. 

● Some work may be performed at community sites such as other agency offices, schools, libraries, and other public meeting places. Employees may experience exposure to temperature extremes when in training situations, in a car, and while traveling to contacts outside of the agency facility. 

● Use of cell phone is also required with partial reimbursement by the agency.