Overview and Purpose of Position

The Refugee Education and Orientation Coordinator is responsible for overall planning, coordination and delivery of learning opportunities for refugees that may include community orientation, financial literacy, English as a second language, citizenship preparation, Health and others, in both group and individual settings. The Refugee Education and Orientation Coordinator in coordination with other resettlement staff will also be responsible for coordinating bus training, school and English as a second language class enrollment.

Section 2:  Qualifications – Education and Experience

  • Excellent verbal and written communication skills, including public speaking skills to deliver presentations and training.
  • Ability to develop and modify curriculum
  • Ability to develop positive working relationships with both internal and external partners
  • High level of organizational skills and be able to effectively prioritize and execute multiple tasks
  • Good computer skills; ability to navigate client database system for multiple programs

Section 3:  Responsibilities/Duties

  • Coordinate and deliver community orientation classes for new arrivals in accordance with Reception & Placement core service requirements, including scheduling interpreters, coordinating drivers and collaborating with case management staff.
  • Work with case management staff to identify and deliver supplemental training, including bus training, to meet basic skill needs for clients in the first 6 months post arrival.
  • Work with medical case manager to develop, coordinate and deliver health education classes
  • Research evidence-based curricula to incorporate into training
  • Develop, coordinate and deliver new training programs on a variety of topics
  • Coordinate referrals of all refugee clients to ESL classes
  • Support refugee families with school enrollment for children
  • Collaborate with resettlement services staff to assess client needs
  • Attend weekly meetings with resettlement team
  • Work with volunteer coordinator to secure volunteer participation in education and training activities, and provide supervision to volunteers
  • Document all services in the appropriate service file
  • Other duties as assigned

Section 4: Skills Needed

  • Ability to work a flexible schedule.
  • Must have competent oral, written, and interpersonal skills.
  • Self-motivated, enthusiastic, and community driven.
  • Ability to work effectively in an environment that is multicultural and multilingual.
  • Strong time management skills with a proven ability to meet deadlines.
  • Strong computer skills and proficiency in Word, Excel, Access and internet-based communication.
  • Valid driver’s license.
  • Access to reliable transportation.

Section 5:  Relationships

The ability to develop positive working relationships with internal staff and community partners.

Section 6:  Working Conditions and Physical Effort

Position requires some flexibility in schedule, with some weekends and/or evenings. Position requires travel outdoors in personal vehicle to client homes, presentations, and community meetings. May include exposure to temperature extremes while in the community. Light, exerting of up to 30 pounds of force occasionally / frequent exerting of up to 10 pounds of force.  May require carrying up to 30 pounds (laptop computer, printer, case files) while working in the community.  Requires standing and walking to a considerable degree.

Below please find definitions for behavioral competencies: knowledge, skills, attitudes, and actions that distinguish excellent performers. Please select 5-7 competencies from the list of 25 general competencies and 6 managerial competencies that are most relevant for this position.

  1. Attention to Detail
    Accomplishes a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
  2. Client Service
    Is dedicated to meeting the expectations and requirements of internal and external clients in a manner that provides satisfaction for the client and fosters client loyalty. It implies helping or serving others, to meet their needs. It means focusing on discovering those needs and figuring out how to best meet them.
  3. Continuous Learning
    Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a client’s needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively.
  4. Cultural Awareness
    Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect.
  5. Drive for Results
    Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.
  6. Coaching
    Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.