Job description

The Health Access Services Manager is responsible for fulfilling the JVS mission by providing supervision to program employees and interns, providing direct care coordination and health education, consulting with community service partners, monitoring and reporting on client outcomes, and participating in grant proposals and report writing.

JVS Health Access Services Program is focused on providing culturally competent services focused on helping people live healthier lives. JVS Health Access Projects support access to health care, healthy communities and education and on a range of topics including health benefits, care coordination, gardening and nutrition. These culturally competent interventions utilize multicultural and language abilities of staff, as well as trained contracted interpreters.

Types of interventions, as well as frequency and intensity of services, are driven by the needs of the community and each client. Building and maintaining positive relationships with clients, communities, and agencies is an integral part of the position.

Section 2: Qualifications (skills, education, experience)

Master’s degree from an accredited educational institute, preferred

Minimum 3 years working with immigrant populations and/or low-income populations required. Previous experience working with refugees is strongly desired.

Supervisor experience and familiarity navigating safety net clinics & insurance preferred

Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years. Section 3: Responsibilities/Duties Supervisory

Provide bi-weekly supervision for program staff and weekly supervision for interns.

Organize and prepare monthly program meetings

Collaborate with Health and Wellness Director and department managers to prepare for monthly department meetings Direct Service

Provide direct care coordination for refugees and immigrants with complex medical needs and/or barriers to accessing health care

Coordinate and collaborate with community partners to host group educational opportunities for clients focused on a range of health topics, including but not limited to benefits navigation, appointment scheduling, medical transportation options and nutrition.

Manage and maintain client files by completing all assigned documentation Internal/External Relations

Provide case consultation, as needed, for program staff and community partner

Support the cultivation and development of community partnerships through personal engagement and encouragement of team members to participate in external coalition and community partner meetings.

Participate in at least one JVS agency committee Administrative

Conduct, at minimum, bi-monthly file reviews for clients engaged in services.

Participate in grant reporting and creation of proposals for funding (new and renewal), including program evaluation and best practice research.

Section 4: Skills Needed

Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize, delegate, and execute multiple tasks. Ability to be self-directed and highly flexible in daily work. Ability to work effectively in an environment that is multicultural and multilingual. Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators. Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication.

Section 5: Working Conditions and Physical Effort

Hours- regular schedule

Regular travel to client homes, community events and service providers in personal vehicle with mileage reimbursement

Home Visits

Much of the work is typically performed in an interior temperature-controlled office work environment. Position requires prolonged periods of sitting at a desk and working on a computer.

Some work may be performed at community sites such as other agency offices, schools, libraries, and other public meeting places. Employees may experience exposure to temperature extremes when in training situations, in a car, and while traveling to contacts outside of the agency facility.

Use of cell phone is also required with partial reimbursement by agency.

Job Type: Full-time