The Health Access Services Manager is responsible for fulfilling the JVS mission by providing supervision to program employees and interns, providing direct care coordination and health education, consulting with community service partners, monitoring and reporting on client outcomes, and participating in grant proposals and report writing.
JVS Health Access Services Program is focused on providing culturally competent services focused on helping people live healthier lives. JVS Health Access Projects support access to health care, healthy communities and education and on a range of topics including health benefits, care coordination, gardening and nutrition. These culturally competent interventions utilize multicultural and language abilities of staff, as well as trained contracted interpreters. Types of interventions, as well as frequency and intensity of services, are driven by the needs of the community and each client. Building and maintaining positive relationships with clients, communities, and agencies is an integral part of the position.
Qualifications – Education and Experience
- Masters degree is preferred. Experience in the field may be substituted for degree.
- Supervisory experience.
- Experience and familiarity navigating safety net clinics & health benefit enrollments.
- Minimum 3 years working with immigrant populations and/or low-income populations required.
- Previous experience working with refugees strongly desired.
- Provide bi-weekly supervision for program staff and weekly supervision for interns.
- Organize and prepare monthly program meetings.
- Collaborate with Health and Wellness Director and department managers to prepare for monthly
- Provide direct care coordination for refugees and immigrants with complex medical needs and/or
barriers to accessing health care.
- Coordinate and collaborate with community partners to host group educational opportunities for clients
focused on a range of health topics, including but not limited to benefits navigation, appointment
scheduling, medical transportation options and nutrition.
- Manage and maintain client files by completing all assigned documentation.
- Provide case consultation, as needed, for program staff and community partners.
- Support the cultivation and development of community partnerships through personal engagement and encouragement of team members to participate in external coalition and community partner meetings.
- Conduct, at minimum, bi-monthly file reviews for clients engaged in services.
- Assist with oversight of statistical and outcome measurements.
- Participate in program evaluation and best practice research.
- Participate in at least one JVS agency committee.
- Other duties as assigned.
- Knowledge and experience with conflict resolution and problem-solving interventions.
- Knowledge and experience with multi-cultural work, especially with culturally competent practice.
- Knowledge and understanding of local community, state and federal resources, and willingness to
continue growing in knowledge of these resources.
- Knowledge and understanding of health care systems, health care benefits and gardening.
- Ability to establish and develop relationships with JVS staff/community agencies/community leaders
- Ability to be self-directed and highly flexible in daily work.
- Ability to recognize and respect cultural and ethnic differences.
- Knowledge of Microsoft Office Word, Excel and willingness to learn/utilize JVS database.
Ongoing contact and team building with organization’s staff. Manager, Social Work – Adult & Families must be able to effectively interact with JVS directors, program managers and workers within various departments of JVS.
Health Access Services Manager must be able to represent JVS and the Health Access Program to clients, community partners/agencies and funders. Manager must be able to develop strong relationships with refugee community and religious leaders.
Working Conditions and Physical Effort
The Health Access Services Manager will set standard office hours at JVS for statistics compilation, report preparation, and client meetings. Manager will have frequent travel in the community with their private vehicle in order to conduct training, partner development, and client meetings at other locations with the participation of collaborating agencies.
Moderate physical effort. Occasional may lift/carry up to 25 lbs. May require long periods at a computer.
Work environment is usually busy with occasional periods of moderate stress. Addressing participant’s personal problems may increase stress in confrontational situations.
May require occasional evening or weekend hours to meet needs of the client and organizational activities.
All staff are required to wear a mask throughout their working day within the building and additional PPE measures are in place.