Section 1: Overview and Purpose of Position

The Digital Literacy Coordinator is part of our effort to create digital equity for refugees and immigrants in the Kansas City metro area. This position is responsible for delivering adult education and assisting existing JVS clients to connect to the Affordable Connectivity Program (ACP). Digital literacy Coordinator will be responsible for coordinating with clients and community partners to host and teach a series of classes to ensure clients have the training to benefit from ACP. Educational topics will include topics such as navigating the internet, smartphone basics, how to use Zoom, understanding accounts, logins and passwords, using an email account, work readiness and job applications and public benefits.  

The position coaches adult learners using digital learning tools, manages our computer lab and online learning platforms. 

Section 2: Qualifications (skills, education, experience)

  • High School Diploma
  • Strong knowledge of, experience with, and skills in using and training on computer hardware and software.
  • Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics and common online services and applications. 
  • Ability to conduct training sessions and presentations to small groups. 
  • Experience working with persons with refugees, immigrants, and  low english proficiency individuals- preferred.
  • Valid Driver’s License and proof of insurance 

Section 3: Responsibilities/Duties

Client Services

  •  Digital Equity Building: Advise, support and assist JVS clients to connect with and obtain free or affordable options for home internet service, through the Affordable Connectivity Program, and assist the student with securing such services. Home visits may be necessary to ensure connectivity. Coach students on how to use their home internet. Collaborate with community partners as needed to obtain and distribute devices. 
  • Instruction: Teaches specialized small group class sessions on digital literacy including use of hardware, software, and online learning platform or classes. Provides individual coaching in areas where students struggle. Manages a multi-level online learning environment combined with in-person coaching and coordination of a computer lab for use by students. Also manages online learning platforms used by students for overall literacy and numeracy and supports Adult Basic Education students’ use of the technologies involved. Digital literacy topics include hardware and software use of common digital tools such as internet browsers, email programs and social media. 
  •  Curriculum: Cultivate new relationships with community partners to host trainings at JVS. Collaborate with partners to adapt curriculum and course objectives into lesson plans aligned with students’ goals. 
  • Record Keeping: Monitors, records, and evaluates the progress of program participants. Maintains student attendance and achievement records. Records any communication with students in JVS database. 
  • Communications: Communicates with program participants and partners on a regular basis to increase retention and completion rates.
  • Professional Development: Enrolls in at least one professional development training annually. 
  • Performs other related duties as needed.

Section 4: Skills Needed

  • Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize and execute multiple tasks.
  • Ability to be self-directed and highly flexible in daily work. 
  • Ability to work effectively in an environment that is multicultural and multilingual.
  • Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.
  • Experience working with people from diverse backgrounds
  • Strong computer skills and proficiency in Word, Excel, Google Docs, and internet-based communication.

Section 5: Working Conditions and Physical Effort

  • Hours:  Monday-Friday 8:00-5:00 pm, with possible evening events
  • Travel to client homes, community partners and community events in personal vehicle with mileage reimbursement
  • Much of the work is typically performed in an interior temperature-controlled office work environment. 
  • Position requires prolonged periods of sitting at a desk and working on a computer.
  • Use of cell phone is also required with partial reimbursement by the agency. 

Salary range: $36,850 – $45,000

A note to Potential Candidates:

Studies have shown that women, trans, non-binary individuals and BIPOC are less likely to apply for jobs unless they believe they meet every single qualification listed in the job description. Here at JVS we are dedicated to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may come from a background less traditional to our field of work and that is okay. JVS strongly encourages you to apply, even if you do not believe you meet every qualification described.

Please submit your resume to