Provide specialized employment services to eligible participants from diverse socioeconomic backgrounds with a variety of work histories and experience, utilizing Strengths Based coaching techniques. Responsible for program orientation, vocational assessment, development of Individualized Career Plan, resume building, job search and interviewing techniques, job readiness training, job application assistance, career counseling, follow along supports upon job placement to ensure retention and continued professional development, accurate reporting, and facilitating group workshops.
Qualifications – Education and Experience
- Bachelor’s degree. A combination of experience and education may be substituted for a four-year degree.
- Knowledge of current best practices to obtain employment.
- Ability to coach and instruct participants in current best practices to obtain employment.
- Knowledge of occupations, job skills, and labor trends.
- Strong organizational and time management skills.
- Ability to work with minimal guidance and direction from supervisor.
- Excellent interpersonal skills. Ability to work with diverse groups and individuals, including participants, referral sources, community resources, employers, and family members of participants.
- A team player with co-workers and other outside sources.
- Willingness to participate in employer development activities, job fairs, workshops, school fairs, and organizational activities.
- Sufficient computer skills for resume writing, data entry, and word processing.
- Knowledge of employment and/or specific client populations.
- Knowledge of community resources and community-based organizations.
- Must possess a valid driver’s license, valid auto insurance coverage, and ability to operate a motor vehicle.
- Bi-lingual and able to speak the language of the clients served preferred but not mandatory.
Job Development/Employer Engagement – Become familiar with job market trends and community employment opportunities, sharing information with persons served and other staff members as needed. Promote individual program participants and JVS programs to employers throughout the community using JVS materials and on-site personal interviews with employers. Educate and/or train prospective employers about the various populations served by JVS and JVS services. Cultivate relationships with workforce development boards, regional and local employers to promote the hiring of JVS clients. Establish and maintain relationships with employers utilizing a sector-based strategy. Update agency employer database with accurate contact information. Recruit employers to participate in the Employer Engagement Council (EEC)). Collaborate with other existing workforce development programs to promote best practices in support of diversity, equity, and inclusion
Job Placement– Interview program participants with an intake survey to develop an Individual Career Plan. Utilize StrengthFinder 2.0 to assist clients in understanding their strengths and how those strengths help them stand out. Provide participants job-seeking skills training/coaching including the teaching of skills and developing strategies for obtaining a job in one-on-one meetings and group workshops. Provide participants with individualized job leads and develop job readiness skills including developing resumes, writing cover letters, practicing interview skills, optimizing their LinkedIn profile, networking skills, job searching skills, elevator speech, and salary negotiation. Assist participants in filling out the necessary paperwork. Assist clients with understanding their soft skills and how to build soft skills for professional development.
Retention Services – Determine the appropriate retention services that will be used with participants to obtain a positive employment outcome and retention of employment for a minimum of 90 days. Provide support to participants for continuous professional development.
Case Management –Case management in employment services differs from case management in many settings because it is work-focused. The case management function is designed as an ongoing activity that monitors progress toward short-term goals, maintains contact, supports meaningful engagement, and fosters progress toward long-term goals related to the Individual Career Plan. Resolution of underlying barriers to clients is discussed and addressed including transportation problems, decision-making skills, and goal setting.
Case management also includes:
Assistance with food, gas, shelter/lodging, and transportation as deemed necessary to obtain employment.
Conduct a variety of assessments to identify barriers to employment. Ongoing employment counseling during job readiness training, employment planning, and retention support up to 90 days. Provide accurate and timely data entry of all action plans, progress notes, and other documentation on time.
Communication – Maintain accurate documentation by using the electronic case management system regularly to ensure accurate and timely data entry and program outcome reports. Communicate with community partners to increase community awareness focused on program services, and actively recruit new participants. Refer participants to other community agencies or services when deemed necessary. Represent the agency and its consumers to the community, to the public, and private agencies by serving on committees, attending community events, advising agencies on how they can interrelate with JVS. Maintain professional rapport with a broad range of persons served, guests, co-workers, other agencies, and organizations. Mediate and resolve cultural, religious, and disability issues affecting employment. Communicate with JVS Employment Specialists who work with other populations to collaborate and problem solve.
Accountability – Monitor and implement program compliance with CARF standards and other governing/funding sources. Participate in program reviews to meet CARF regulations. Follow agency health and safety procedures. Participate in agency-wide projects or as a team member on various committees/task forces as needed. Increase professional growth through educational and training endeavors in related areas. Uphold confidentiality standards as outlined in the JVS personnel policies manual. Perform additional duties as assigned.
The ability to develop positive working relationships with internal staff, refugee and immigrant clients and community leaders, and community partners is absolutely paramount.
Working Conditions and Physical Effort
Much of the work is typically performed in an interior temperature-controlled office work environment. Some work may be performed at community sites such as other agency offices, schools, libraries, and other public meeting places. Employees may experience exposure to temperature extremes when in training situations, in a car, and while traveling to contacts outside of the agency facility.
Work environment is usually busy with occasional periods of moderate stress. Addressing participant’s personal problems may increase stress in confrontational situations.
Work schedule may require occasional evening or weekend hours to meet the needs of the client and organizational activities.
All staff are required to wear a mask throughout their working day within the building and additional PPE measures are in place.